About
Shadow IT Guy
I'm Shadow IT Guy. I've spent over 10 years in IT, in-house, at an MSP, and in regulated environments. I've built an IT and security stack from scratch and led an IT team.
Most of my time goes to Microsoft 365 administration: Entra ID, Intune, Autopilot, Defender and Purview. I script in PowerShell and Microsoft Graph, and I work within ITIL-based governance.
Platforms I've worked with
Some daily, some years ago. If it's on this list, I've deployed it, supported it or cleaned up after it.
Microsoft 365 and Azure
- Entra ID
- Entra Connect
- Intune
- Windows Autopilot
- Exchange
- SharePoint
- Teams
- Defender
- Azure learning
Security
- CrowdStrike
- SentinelOne
- Huntress
- RocketCyber
- Proofpoint
- KnowBe4
- Cisco Duo
- Cisco Umbrella
Servers and virtualization
- Windows Server 2012+
- Active Directory
- Hyper-V
- VMware
- Proxmox home lab
Networking
- Fortinet
- Palo Alto
- Sophos
- UniFi
- UniFi long-range wireless
- Cisco switches
- Wireshark
RMM, PSA and docs
- NinjaOne
- NinjaOne Remote
- ConnectWise Automate
- ConnectWise ScreenConnect
- ConnectWise PSA
- IT Glue
Endpoints
- Windows XP to 11
- macOS
- iOS
- Android
- Apple Business Manager
- Dell
- Lenovo
Passwords
- Keeper Security
- Bitwarden
- LastPass
Backup and storage
- Veeam
- Datto
- Synology
Scripting
- PowerShell
- C#
- Python basic
- Bash basic
Web and hosting
- Cloudflare
- Vercel
- Netlify
- WordPress
- Web hosting
- SFTP
Collaboration
- Google Workspace
- Slack
- Zoom
- Jira
- Confluence
- GitHub
AI assistants
- Microsoft Copilot
- ChatGPT
- Gemini
Hardware
- Ricoh MFPs
- Xerox MFPs
- APC UPS
Telecom and legacy
- Cloud phone systems
- Contact center platforms
- Business mobile carriers
- Legacy midrange systems
What you'll find here
- How-tos with prerequisites, licensing, roles, verification and rollback.
- Field notes: one symptom, one cause, one fix.
- Best practices with the why and the tradeoffs.
- Opinions on platforms and tools, labeled as opinions.
- News from the security and IT world, and what it means for admins.
Every technical post says when it was last tested, because vendors change things often.
Why an alias
This site runs under an alias so the opinions can be honest. Opinions are my own. Shadow IT Guy is independent and not affiliated with any vendor, product or platform covered here.